Own print renewals and identify top print opportunities for digital conversion each quarter.
Proactively engage with customers via health check-in calls to understand needs and uncover digital courseware opportunities.
Grow accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings.
Cengage is a global education technology company serving millions of learners, providing affordable digital products and services that equip students with job-ready skills. With over 100 years of history, they serve higher education, workforce skills, secondary education, English language teaching, and research markets worldwide.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Own a book of accounts, driving renewals and expansions to maintain high GRR and NRR.
Lead pricing migration discussions with customers, positioning platform value and closing deals.
Use AI tools to prepare for calls and maintain a clean HubSpot pipeline, reducing churn risk.
Workleap is a Montreal-based tech company building an agentic HR platform and Microsoft 365 migration tools. With over 15,000 customers worldwide, the team has doubled in size and fosters a high-trust, collaborative culture focused on customer success.
Manage high-touch SLED accounts as primary client advocate and success owner.
Drive cross-functional coordination across Product, Engineering, Security, and Legal teams.
Partner with Public Sector Account Managers to execute multi-year account plans.
Vanta helps businesses earn and prove trust through an AI-powered platform that automates security monitoring and compliance. The company has a kind, talented team and thousands of customers, fostering a culture of curiosity and collaboration.
Drive post-sales transformation and build C-level relationships to deliver business outcomes.
Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.
Lead a high-performing account management team to drive customer retention, expansion, and revenue growth.
Combine people management with process optimization to scale a high-volume customer portfolio.
Leverage data, AI, and automation to improve workflows and maximize team performance.
The company is a remote-first organization specializing in customer retention and expansion through AI-driven solutions. It operates with a fast-paced, high-performance culture focused on operational excellence and career growth.
Build and sustain strong relationships with marina customers to drive product adoption and prevent churn.
Lead renewal and expansion conversations, translating customer needs into clear ROI narratives.
Collaborate with Sales, Implementation, and Product teams to ensure seamless customer lifecycle management.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They are a growing platform focused on improving recruitment efficiency.
Proactively drive new product attachment and build strong relationships across largest and most strategic customers in Thailand.
Advocate for the customer internally, focusing on a positive experience and identifying growth opportunities.
Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted by Fortune 500 companies and high-growth AI leaders, Datadog fosters an inclusive culture and offers opportunities to join Community Guilds and continuous professional development.
Manage deployment of IoT solutions to large-scale enterprise customers, ensuring quick time to value.
Build relationships with customers from onboarding through renewal, driving product adoption and account health.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver exceptional customer experiences.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations with physical operations harness IoT data. As a recently public company, they foster a culture of ownership, growth, and inclusion, with a team shaping product solutions across safety, telematics, and equipment monitoring.
Drive impactful onboarding and activation of SBS customers, ensuring seamless integration of Amazon and Walmart accounts.
Partner with Customer Success Managers to translate customer goals into structured campaign strategies aligned to KPIs like revenue growth and efficiency.
Act as a key operational and analytical partner, monitoring performance and surfacing actionable insights for measurable outcomes.
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplaces. As a growth-stage company with the stability of an established market leader, they offer a remote-first culture and the opportunity to work with cutting-edge AI technology.