Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal.
Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
Veeam is the #1 global market leader in data resilience, believing businesses should control all their data. Based in Seattle, Veeam protects over 550,000 customers worldwide and aims to help them keep their businesses running.
Lead a growing team responsible for driving expansion and retention within our CMRL customer base.
Maximize Net ARR through a dual focus on upsell/cross-sell growth and strategic renewals.
Deliver an exceptional customer experience from first sale through renewal.
Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries.
Execute the renewal process to ensure ARR is retained or expanded.
Build and maintain strong relationships with clients to understand their needs.
Analyze renewal metrics and trends to identify areas for improvement.
1Password provides secure and user-friendly password management and identity protection solutions. They have over 180,000 businesses using their product and value diversity, innovation, and personal growth, offering a collaborative environment.
Act as the main point of contact for clients, fostering strong relationships and understanding their business objectives.
Oversee project timelines, deliverables, and resource allocation to ensure seamless execution.
Analyze workflows and identify inefficiencies to enhance operational effectiveness.
Medallion's provider operations platform eliminates administrative bottlenecks for healthcare organizations, allowing them to focus on patient care. They are ranked highly on Inc. Magazine’s 2024 and LinkedIn's 2024 fastest growing companies lists and are backed by $130M in funding.
Support a large, pooled portfolio of customers and establish healthy usage habits.
Deliver high-impact engagements across onboarding, activation, and value milestones.
Monitor customer health, addressing signals of risk or opportunity.
1Password is building the foundation for a safe, productive digital future. They innovated the enterprise password manager and pioneered Extended Access Management, a new cybersecurity category. At 1Password, they prioritize collaboration, clear and transparent communication, receptiveness to feedback.
You invest in relationships that last, prioritizing trust and long-term value.
Navigate complexity, setbacks, and long sales/adoption cycles with resilience.
Work seamlessly across Sales, Customer Success, Product, and Operations for a unified experience.
Cresta is on a mission to turn every customer conversation into a competitive advantage. Its platform combines AI and human intelligence to help contact centers discover insights and empower team members to work smarter. They have a world-class team of AI and ML experts.
Manage, retain and expand relationships with assigned clients.
Deliver business results to drive high client retention and expansion.
Act as the voice of the client, advocating for their requests and feedback.
Force Therapeutics is reshaping the future of remote therapeutic care. Their intelligent, evidence-driven platform empowers clinicians to extend their reach and engage patients at every pivotal moment of their care journey. As they enter their next phase of innovation and expansion, they’re looking for mission-driven team members who are energized by solving meaningful challenges in healthcare.
Become a trusted advisor to customers and own the success of the partnership.
Help demonstrate the value for our customers and be their go-to contact.
Advocate and facilitate successful customer outcomes throughout the broader Asset Watch organization.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. They are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Own the end-to-end customer lifecycle for APAC accounts.
Develop and execute success plans that clearly define outcomes.
Build and maintain multi-threaded relationships across customer organizations.
Cresta aims to transform customer conversations into a competitive advantage by leveraging the potential of contact centers. They utilize AI and human intelligence to discover insights, automate processes, and empower team members, and are backed by investors like Andreessen Horowitz and Sequoia.
Own the post-onboarding customer relationship, guiding customers toward sustained value realization.
Proactively monitor account health and risk signals and execute contract renewals with data-driven judgment.
Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience.
Boulevard provides a client experience SaaS platform for appointment-based, self-care businesses, empowering customers to give their clients more of the magical moments that matter most. They value diverse backgrounds and are committed to equal opportunity, fostering an inclusive culture.