Manage a portfolio of 20-40 accounts across the customer lifecycle.
Maximize customer value by guiding institutions towards full platform adoption.
Build and maintain strong, collaborative relationships with key stakeholders.
Our client builds the future of education as a part of a company culture that fosters the growth, safety, and creativity of its employees. They maintain a conscious and intentional culture of open communication, curiosity, and leadership.
Lead, coach, and develop a team of Senior Customer Success Executives and Customer Success Executives.
Define and execute a customer success strategy focused on retention, expansion, adoption, and long-term customer health.
Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts.
Carrot is a global, comprehensive fertility and family care platform. They support members and their families through many of life's most memorable moments and is trusted by many of the world’s leading multinational employers. Carrot's global workforce has been acknowledged with several accolades.
Lead onboarding of new clients and be the main point of contact for client questions/concerns, owning client relationships from an Account Management perspective.
Lead training sessions to improve client knowledge and skills, and conduct impact review sessions to prove Scibids' ROI.
Strategize with sales to grow existing business and win new business, while problem-solving with the wider Scibids team.
DoubleVerify (DV) is a leader in digital performance solutions, helping advertisers and agencies verify the quality of their digital campaigns, optimize performance, and prove business outcomes through unbiased 3rd party data and analytics. DV has helped hundreds of Fortune 500 companies gain the most from their media spend.
Lead, manage, and develop a global team of Strategic Account Managers.
Drive net revenue retention and growth to meet or exceed Sapio’s annual targets.
Build and maintain executive-level relationships with key customers.
Sapio Sciences builds a unified lab informatics platform. Their lean, growth-focused team values colleagues motivated by impact and comfortable operating in an evolving environment.
Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.
Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.
Maintain executive relationships, lead projects, and serve as an escalation point for key accounts.
Develop strategic account plans to drive customer and Nuvolo’s growth.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Nuvolo is a global leader in modern, cloud-based Connected Workplace solutions built on ServiceNow. The company provides a platform to manage people, physical locations, assets, and work across departments while providing generous compensation, excellent benefits, and a passionate team culture.
Be the primary point of contact for a portfolio of SMB business customers and support early Enterprise accounts.
Own retention, expansion, and renewal performance across the portfolio, understanding ARR, NRR, and growth drivers.
Identify gaps across the customer journey and design scalable, high-impact improvements for SMB and Enterprise clients.
Tem is rebuilding the energy transaction, making it transparent and fair. They are putting power back in the hands of customers to tackle the critical problem of access to low-cost electricity. Tem has closed a $75 million Series B and is scaling internationally.
Define and execute a global renewals strategy to enhance customer retention and revenue.
Build scalable renewal processes that increase efficiency and predictability while mitigating churn risk.
Lead a high-performing global renewals team, providing mentoring and development.
Jobgether's AI-powered matching ensures applications are reviewed quickly and fairly. They identify top candidates and share the shortlist with hiring companies, with final decisions managed by the internal team.
Own the enterprise customer success strategy and renewal motion for strategic accounts.
Build strong executive relationships with enterprise customers and drive renewal outcomes.
Coach and mentor a growing enterprise CS organization, creating a high-touch customer engagement model.
Eve Legal is redefining legal technology for plaintiff law firms and building a team to take them there. They help firms handle more cases, recover more for clients, and grow with AI, trusted by over 1000+ law firms, and have raised over $160M from top investors.
Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs.
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction.
Tracking and coordinating technology deployments with our customers and partners on a global scale.
Arch Systems empowers discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. They work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence.